Support
We’re here to help merchants and their customers with OK Pay payments, the merchant dashboard, Gmail inbox connection and the OK Pay Sensor app.
Contact us
OK Pay
We reply within one business day (Monday–Saturday, 10:00–19:00 IST). Urgent payment issues are handled around the clock.
Paid but the payment shows pending?
If you are a customer who paid a merchant through OK Pay: wait two minutes, then enter the 12-digit UPI reference (UTR) from your UPI app on the payment page. If it still isn’t confirmed, contact the merchant you paid with the UTR, amount and time — they can raise it with us. Never share your UPI PIN or OTP with anyone, including OK Pay staff.
Gmail bank-alert confirmation
What does connecting Gmail do?
Merchants can connect the Gmail inbox where their bank sends credit alerts. OK Pay reads only alerts from known bank sender addresses to confirm the merchant’s own payments automatically. Other email is never downloaded or stored. Access is read-only — we cannot send, delete or change email.
How do I connect an inbox?
In the merchant dashboard open Bank email inboxes, choose Connect Gmail, sign in to Google and allow read-only access, then pick the bank accounts whose alerts arrive in that inbox.
How do I disconnect or revoke access?
Choose Disconnect on the inbox in Bank email inboxes. This stops reading immediately and revokes our access at Google. You can also remove “OK Pay” at myaccount.google.com/permissions.
The inbox shows “Reconnect needed”.
Google has expired or revoked our access. Click Connect Gmail again and sign in with the same Google account.
A bank alert arrived but the payment wasn’t confirmed.
Check that the bank account is linked to the inbox and that the alert came from the bank directly (forwarded alerts may fail the bank’s signature check). The Bank emails tab shows the result for each alert; send us its details if it looks wrong.
OK Pay Sensor Android app
What does the app read?
Only SMS and notifications from banks and UPI apps, to confirm incoming credits for the merchant’s accounts. It does not read personal messages, contacts, photos or files.
How do I remove it?
Unpair the device from Devices in the dashboard, then uninstall the app.
Delete your data
To close your merchant account or delete stored data (including bank-alert emails read through Gmail), email connect@luwaktech.com from your registered address. We complete deletion within 30 days, except records we must keep by law. See our Privacy Policy and Terms of Service.